Terms of service

Sales and Service Terms and Conditions

3D Central Pty Ltd ACN 682 088 580 (“the Company, “we” or “us)

These Terms and Conditions apply to all products and services sold by us from our physical stores or through our website (including 3dcentral.com.au/) and are the basis of any binding agreement between us and you for ordering, purchase, fulfilment and delivery of Goods by us to you.

By submitting any order or making any offer to purchase Goods from us, you agree that these terms and conditions apply without modification..

Pricing & taxes

Prices for Goods are as shown on our website.
All prices are quoted are in Australian dollars and are inclusive of GST.
We have and reserve the right to change the prices of Goods at any time and without notice to you.
Prices displayed at the time that you place an Order will continue to apply even if the price changes before your Order is accepted by us or dispatched to you.
You agree that:
unless otherwise stated on the Website, prices for the Goods do not include delivery charges and delivery charges will be calculated and imposed per Order;
notwithstanding anything stated on the Website or anywhere else, prices for the Goods do not include any special delivery charges which are imposed as a result of the requirements of your Order (e.g. delivery to remote locations or by special means having regard to your location or the nature, size or bulk of Goods);
we do not ship or deliver goods to overseas locations (i.e. places outside Australia) and we may refuse to deliver goods to any such location or any other place that would be reasonably considered by us to be unreasonable.
You are liable for and must pay to us any delivery charges applicable to your Order prior to the dispatch of your Order.

Orders

2.1 You may place an Order at one of our physical stores or thorough our website by following the instructions on the website.

2.2 Any Order is an offer by you to purchase the Goods for the price plus applicable other applicable charges mentioned in the Terms and Conditions (e.g. delivery charges).

2.3 We may accept or reject any Order in our absolute discretion and without providing you with any reason. We will give you written notice of acceptance of any website Order by email but acceptance of any Order is subject to your making full payment prior to any dispatch of Goods to you.

2.4 If accepted by us, each Order is a separate and binding agreement between you and us for the supply of the relevant Goods, in accordance with these Terms and Conditions and not on any other terms and conditions even if you state or attempt to impose other terms and conditions.

2.5 Once accepted by us, your Order is not capable or amendment, variation or cancellation without our written consent.

2.6 At the time of submitting any Order to us you represent and warrant to us that:

(a) the contents of your Order and all information provided to us (including, without limitation, delivery details) are true, correct and accurate;

(b) you have made your own independent enquiries regarding the relevant Goods and satisfied yourself that they meet and will satisfy your intended requirements;

(c) you have not relied on any representation made by us or any person on our behalf regarding the relevant Goods or as to whether or not they meet and will satisfy your intended requirements;

(d) the relevant Goods are to be used by you and are not being obtained by you for some undisclosed principal or other person;

(e) that the relevant Goods are to be used lawfully and in accordance with their recommended and relevant instructions, specifications and limitations;

(f) you do not and will not resell, part out or otherwise deal with the relevant Goods without our prior written consent;

(g). if the sale of any relevant Goods is or could be subject to any law which would limit or restrict their use of sale to any person, you are lawfully able to acquire, possess and use the relevant Goods at all times and you will not allow any restricted person to acquire, possess or use the relevant Goods at any time.

2.7 If your Order contains or requires multiple items, we will endeavour to deliver all of the parts of your Order in one delivery and at the same time. However, we reserve the right to and you agree that we may dispatch items separately if we reasonably determine that is required (e.g. stock is not maintained at the same location or are required to be provided by different suppliers or delivery is not able to be made as one delivery for safety or security reasons or the nature of the relevant Goods).

Payment, cancellations and refunds

3.1 We will process payment of your Order at the time of your submitting your Order.

3.2 You must pay for Goods by cash (if in store only) credit card, certain prepaid payment cards or PayPal account.

3.3 At the time of making an Order you irrevocable authorise and direct us to process payment in the manner directed in your Order (e.g. by charging your credit card or other account with the amount payable in respect of the Order). You also authorise us to undertake any credit checks or pre-authorisation checks for the full value of any Order.

3.4 Payment for the Order does not constitute acceptance of any Order and we may subsequent reject your offer and Order and refund any payment to you.

3.5 You warrant to us at the time of payment that you are not making payment by any fraudulent or unlawful means and further that you have full legal and propre capacity to make payment in the manner tendered to us.

3.6 We reserve the right to require and you must provide to us any additional details or information or documents (including, without limitation, identity documents) reasonably required by us to confirm any method of payment or your authorisation to make payment in that manner.

3.7 Without limiting the other provisions of these Terms and Conditions, you agree that we may refuse to accept or cancel any accepted Order in the event that:

(a) we determine (acting reasonably) that we are or will be unable to obtain sufficient quantities of stock to fulfil your Order within a reasonable time;

(b) we determine (acting reasonably) that some event beyond our reasonable control has occurred (e.g. storm, fire, flood, earthquake, terrorism, power failure, war, strike, pandemic, governmental action or failure or interruption with services of information or technology systems) with the effect that we are unable to supply the Goods within a reasonable time;

(c) we determine (acting reasonably) that there is some accidental error in in some advertisement or on our website regarding Goods or services ordered (e.g. a genuine error in the description, price, specification of relevant Goods);

(d) we agree at your request to cancel your Order;

(e) we determine (acting reasonably) that the delivery or shipping requirements of the Order are not reasonable or practical;

(f) we know or suspect (acting reasonably) that that Goods will or may be used by you or some other person for any unlawful or unauthorised purpose or contrary to anything in these Terms and Conditions;

(g) your Order exceeds any purchase limits for the Goods determined by us (acting reasonably) or which may be imposed on us by any third party; or

(h) we know or suspect (acting reasonably) suspect fraud or that you may be purchasing the Goods for onsale, parting out or other unauthorised or non-permitted purposes;

(i) payment for the Order is not able to be processed or is subsequently rejected, reversed or rescinded.

3.8 You acknowledge and agree that you may only cancel an Order with our written consent or otherwise where we have breached a material term of these Terms and Conditions and we have not remedied that breach within a reasonable time of your having given us written notice of that breach.

3.9 If an Order is cancelled, we will refund any payment to you as soon as is practicable in the circumstances and you agree that we may make that payment by way or refund to you using the same method of payment or by some other reasonable method determined by us. You agree that we are not responsible for any delay in processing of any refund to you.

3.10 Goods will not in any case be dispatched to you until your payment for them Goods has been made and cleared in full. If Goods are dispatched to you or received by you prior to payment being made and received in full by us, you agree that the Goods are held by you on trust for us and you will not deal with or dispose of them without our prior written consent.

Risk and liability

3.1 You acknowledge and agree that:

(a) you are solely responsible for and must take all relevant precautions to ensure your own safety and security in using or accessing our physical stores, the use and access of our website and submitting or making any Order to us;

(b) you accept all risk relating to, we are not liable to you for and you release us from any and all liability, claims, losses or damages (howsoever arising) accessing and using our physical stores, our website and any other method of communication (including facilitating payment to us) and any risk of viruses, malicious computer code or other forms of interference;

(c) we are not responsible for and have no liability to you for the proper submission of your Order (including where your Order is affected by interruption in connectivity (e.g. website drop out or internet interruption) nor are we liable to you for any loss or damage resulting from any delay in the receipt, processing, confirmation or dispatch of any Order;

(d) except to the extent caused by our own negligence or breach of these Terms and Conditions, or as otherwise required by law, we shall not be liable to you for any loss to you to the extent it is caused by:

(i) any information you or someone on your behalf provides to us (including but not limited to your personal information, delivery address or any Order detail);

(ii) any unauthorised use of your information (including any password or any account held by us for you);

(iii) your Order not being received, being lost, misdirected or delayed as a result of the facility to place Orders being unavailable due to any act, event or other thing beyond our reasonable control;

(vi) cancellation of your Order by you or someone else acting with apparent authority for you (including, via any account or login maintained with us);

(v) delay in delivery of Goods to you or delay in the availability of Goods for pick up or delivery arising from events, actions and other things beyond our reasonable control;

(vi) any delay in you receiving any refund due to you act, event or other thing beyond our reasonable control;

(vii) any late, lost or misdirected deliveries of Goods beyond our reasonable control;

(viii) our acting in accordance with any direction given by you or anyone with your apparent authority (including, without limitation, any change of delivery details or any “authority to leave” given to us;

(ix) any breach of these Terms and Conditions by you;

(x) any other loss, claim, liability or damage howsoever arising to the extent resulting from something outside of our reasonable control and/or within your reasonable control;

(e) you indemnify and must keep us indemnified in respect of any and all losses, claims, liabilities or damage howsoever arising as a result of any breach of these Terms and Conditions by you.

Availability and responsibility for Goods

4.1 You acknowledge and agree that:

(a) except as stated on our website to the contrary, we are not the manufacturer or any Goods and are wholly dependent upon supply of those Goods from third parties;

(b) to the maximum extent permitted by law:

(i) we are not responsible for or liable to you in any way for any defect or failure of Goods or any error, misdescription or fault in them;

(ii) we do not provide any warranty regarding any Goods but the Goods will come with and you will be entitled to the benefit of any manufacturer warranty applicable to them and you must make any claim regarding any such warranty direct to the manufacturer.

4.2 Whilst we endeavour to make delivery and supply of Goods in a timely manner we cannot and do not guarantee availability of any Goods at any time and you acknowledge and agree that we have and reserves the right to withdraw or suspend from sale or delay the delivery of any Goods (temporarily or permanently).

Delivery

5.1 We will use reasonable endeavours to deliver the Goods in your Order as soon as possible but you agree that any estimated delivery time is not a guaranteed delivery time for your Order but an estimate only and we are not liable to you for any claim, loss or damage arising as a result of any delay in delivery of Goods.

5.2 You are responsible for ensuring that any delivery address is complete and correct and that the Goods can be delivery and received by you safely and securely.

5.3 Risk and title in Goods passes to you on the date and time of delivery of the Goods to the delivery address provided in your Order.

5.4 We may but are not required to procure that you confirm delivery of the Goods.

5.5 If you are not available to take delivery, we will, at our discretion, either:

(a) take your Goods to our delivery service provider’s local depots or some other nominated alternate delivery point that is close to your delivery address (e.g. post office or drop box);

(b) ask you if you are willing to give us “authority to leave” the Goods at a place that you believe is safe at, or outside, the delivery address;

5.6 You are responsible for the collection of Goods from any nominated alternate delivery point within the period specified in any notice we or our delivery agents provide regarding the Goods.

5.7 If the Goods are not collected and are returned to us, we may cancel your Order and any delivery, redelivery, holding or other handling charges from any refund to which you would otherwise be entitled. If the costs exceed the refund amount you irrevocably authorise and direct us to process payment of any additional amount in the same manner as directed in your Order.

5.7 If you give us or our delivery agents an “authority to leave”, we will leave the Goods at the nominated delivery address and risk and title in Goods passes to you at the time of that delivery and you will solely bear the risk of any loss or theft of or damage to the Goods.

5.8 If you request that Goods be re-directed to an address which is not the original Order address, we may but are not required to use reasonable endeavours to re-direct the Goods to your requested address and may charge you a reasonable fee for doing this and you irrevocably authorise and direct us to process payment of any additional amount in the same manner as directed in your Order.

Click & Collect

6.1 If you select click and collect in respect of any Order, then, subject to acceptance of the Order, we will make the Goods available for collection from our nominated physical store and give you notice when they are ready for collection.

6.2 You acknowledge and agree that we will only release Goods to the person named in the Order and we may require as a condition of release of Goods proof of identity or age at the time of collection of Goods.

Returns/faulty or damaged goods

7.1 You agree to inspect Goods at the time of collection or as soon as they are delivered to you in order to ensure that they reflect your Order and that they are not damaged or faulty.

7.2 If you collect Goods from us and do not (at the time of collection) notify us of any defect, damage or fault in the Goods, your acceptance of the Goods shall be deemed to be an acknowledgement that the Goods are free from obvious defect, damage or fault.

7.3 If there is some later identified defect, damage or fault in the Goods or otherwise wish to return them our returns policy published on our website will apply but you may wish to contact the manufacturer of the Goods if there is some relevant warranty claim.

7.4 To the maximum extent permitted by law, we are not required to and will not accept or agree to any return of Goods due to change of mind.

Privacy and Marketing

8.1 The privacy terms published on our website set out our policy on the collection, use and disclosure of customers’ personal information.

Consumer Guarantees provided by the Australian Consumer Law

Nothing contained in these Terms and Conditions shall be read or applied so as to exclude, restrict or modify or have the effect of excluding, restricting or modifying any condition, warranty, guarantee, right or remedy or other obligation implied by the Australian Consumer Law which cannot by law be excluded, restricted or modified.
Goods come with a consumer guarantees that cannot be excluded under the Australian Consumer Law.
You may recover damages from us for any reasonably foreseeable loss or damage that you suffer because of any failure of a Goods to comply with these guarantees, and:
if the failure to comply with those guarantees is for Goods and:
is a major failure or cannot be remedied, you are entitled to a replacement or refund; or
does not constitute a major failure, you are entitled to request that we remedy the failure within a reasonable time and if we fail to do so (by repairing the Goods, replacing the Goods or providing you with a refund) you may recover all reasonable costs you incur in having the failure remedied and you may (in certain circumstances) be entitled to reject the Goods and claim a replacement or refund from us.
if the failure to comply with those guarantees is for a service and:
is a major failure or cannot be remedied, you may terminate the agreement between us for the supply of the service or recover from us compensation for any reduction in the value of the service below the price paid or payable by you for it; or
can be remedied and is not a major failure, you may request us to remedy the failure within a reasonable time, and if it cannot be so remedied you may recover from us all reasonable costs that you incur in having the failure remedied, or terminate your agreement with us for the provision of the service.

Further amendments

10.1 We reserves the right to amend these Terms and Conditions at any time.

10.2 Any amendment will not be retrospective but will only take effect from the time that it is published on our website.

10.3 You agree that the Terms and Conditions which apply at the time that you place your Order are the Terms and Conditions which will apply to your Order.

Severance

11.1 Any provision in this agreement which is invalid or unenforceable in any jurisdiction is to be read down for the purpose of that jurisdiction, if possible, so as to be valid and enforceable, and otherwise shall be severed to the extent of the invalidity or unenforceability, without affecting the remaining provisions of this agreement or affecting the validity or enforceability of that provision in any other jurisdiction.

Jurisdiction

12.1 These Terms and Conditions are governed by the laws of the State of Queensland and you agree to the non-exclusive jurisdiction of the courts of the State of Queensland.

Definitions

For the purposes of these Terms and Conditions the following words have the corresponding meaning:

“Order” means an order for Goods made wither in store or via our website or such other means as we make available to you to submit orders from time to time;

“Website” means the website we maintain from time to time, being, at the date of this document www.3dcentral.com.au

Website Terms and Conditions

3D Central Pty Ltd ACN 682 088 580 (“the Company, “we” or “us”)

The below terms contain the agreement between you and us as to the terms on which you are permitted by us to use our website (“the Terms”).

We own and operate the website, and own all intellectual property rights in the website including all content on the website unless otherwise indicated, and all such rights are specifically reserved. We have also been licensed to use content on the website in which the intellectual property rights are owned by third parties. We permit you to use and otherwise benefit from the website but only in accordance with these terms and subject to any limitations on the use of any content stored on the website that have been imposed upon us by our respective content providers.

By your use of the website, you acknowledge that you have read and understood these terms and you express your agreement to be bound by them. If you do not agree to these terms you must not use the website.

If you have any questions or complaints regarding the website or these Terms, please contact us via telephone on (07) 3076 100 5 or e-mail admin@3dcentral.com.au.

Acceptance of Terms

These Terms apply to your use of the website. You confirm that you have read and understood these Terms and that you accept and agree to be bound by them by using, or continuing to use, the website. We may vary these Terms at any time and at our sole discretion by publishing a revised version of these Terms on the website. Your use of any part of the website will be regulated by these Terms as they exist from time to time. It is your responsibility to keep yourself informed of any changes to these Terms.

Jurisdiction and Governing Law

The content of the website is for general informational purposes only and is not intended to be comprehensive or be relied upon, and as such may not be appropriate to your needs. You should contact us to seek specific advice as to the products and regarding your particular circumstances. We attempt to ensure that the content is current but we do not guarantee its currency.

You should seek legal or other professional advice before acting or relying on any of the content.

If you access the website, you do so at your own risk and you are responsible for complying with all local laws, rules and regulations in your jurisdiction.

These Terms shall be governed by and construed in accordance with the laws of the State of Queensland, Australia, and any applicable laws of the Commonwealth of Australia. Any proceedings in respect of any cause of action shall be instituted, heard and determined in accordance with the law of the State of Queensland in a Court of competent jurisdiction. Any such Queensland Court shall have territorial jurisdiction to hear and to determine such proceedings. You hereby submit to the exclusive jurisdiction of the courts of Queensland and courts competent to hear appeals from those courts.

Use Restrictions

We may limit use and/or availability of the whole or any part of the website to or by any person, geographic area or jurisdiction we deem fit in our sole and unfettered jurisdiction.

You may, subject to the Terms, personally use public pages on the website provided that such use is for your own use and not for commercial exploitation.

Except as expressly provided (and then only to the extent so provided) in these Terms or in any law you must not:

use any part of the website through any means not provided or intended by us.
use any part of the website contrary to any directions, instructions or policies contained in the terms or elsewhere on the website;
use or permit or suffer any other person to use any administration pages forming part of the website;
use the website for any fraudulent or unlawful purpose;
submit any information via the website that is not true and accurate in every particular or that is misleading or deceptive or likely to mislead or deceive in any particular;
impersonate any person or computer whilst using the website;
enter or store any personal information or sensitive information relating to any person other than yourself in any part of the website unless the person to whom such information relates has accepted these Terms and has authorised you to do so on their behalf;
interfere with or disrupt, or attempt to interfere with or disrupt, the operation or usability of any part of the website or the servers or networks used to make the website available, or otherwise violate any requirements, procedures, policies or regulations of such networks;
reproduce, duplicate, copy, sell, resell or otherwise exploit any part of (including use of) the website or its content for commercial gain;
systematically download the whole or any part of the website, whether or not for commercial gain;
make or distribute copies of the website or any part of it (including any content stored on the website);
transfer, share, disclose or licence any access codes relating to the website or to your right to use any part of the website to or with any other person, whether or not for value;
adapt, alter, delete, modify, or translate any part of the website (including any content on the website);
upload any unauthorised material to the website;
remove, disable or circumvent any proprietary notices or labels, or security or operational features contained on or within the website or any part of it.

To avoid doubt, you must not allow any other person to do anything you are prohibited from doing under these Terms.

You must remove any unauthorised material you have uploaded to any part of the website immediately upon being directed by us to do so. However, we reserve the right to remove, delete and/or destroy any unauthorised material you have uploaded to any part of the website without first directing you to do so and without giving you prior notice of our intention to do so or reasons for our doing so.

No Agreement

You acknowledge and agree that your use of the website, including but not limited to your submission of any query via the website or any other mode of contact contemplated by the website, does not give rise to any agreement between you and us, and that we are not bound to respond to any such query or otherwise to provide you with any goods and/or services unless and until we agree to accept you as a client and you have accepted the terms of our terms and/or quote and satisfied any other condition imposed by us. A copy of our terms and conditions are provided on our website. To avoid doubt, we reserve the right to provide and goods and/or services to any person and shall have no obligation whatsoever to provide reasons for any such refusal.

Privacy

You acknowledge and agree that we may use your personal information in accordance with our privacy policy, a copy of which is provided on our website.

External Links

The website may contain frames, links, or references to other websites, individuals, or information for convenience ‘Linked Content’. Any Linked Content is not under our control and we are not responsible for the same (including changes or updates) and we make no representations about the accuracy of the information on those websites or that they are free of viruses and other defects. We are not responsible for webcasting or any other form of transmission forming part of any Linked Content . Any links provided to Linked Content through the website are provide for your convenience only, and the inclusion of any such link does not imply an endorsement by us of any Linked Content or of the provider. Your use of any Linked Content is at your own risk.

References to a third party do not imply and should not be construed as indicating a relationship between us and the third party and are not endorsements of those parties or their products or services.

Reservations

We hereby reserve all rights not expressly granted to you under these conditions. Without prejudice to any of our other rights:

all right title and interest in and to the website (including any content stored on it), any accompanying printed materials, and any copies of the website, are owned by and remain the property of us and/or content providers as the case may be; and
all right title and interest in and to the content that is not contained in the website, but which may be accessed through use of the website is the property of the respective content owners and may be protected by applicable copyright or other intellectual property laws and treaties. Use of any on-line services which may be accessed through the website may be governed by the respective terms of use relating to such services. If the website contains documentation that is provided only in electronic form, you may print one copy of such electronic documentation for your own use but not for commercial exploitation.

You may not use our intellectual property rights in connection with any product or service that is not ours or in any manner that is likely to cause confusion.

Nothing contained on the website is intended to or should be construed as granting any license or right to use any trade names or trade marks or any other intellectual property rights without the express prior written consent of the owner.

Electronic Communication

In accepting these conditions you agree that we can give you any information required or permitted to be given to you under these Terms or our privacy policy, or by law or any applicable code, by electronic communication, unless any law or code requires otherwise.

Acknowledgements, Disclaimers and Limitation of Liability

To the maximum extent permitted by law, you acknowledge, agree and warrant that:

The content provided on the website is provided to you as is and with all faults, and that all warranties (express or implied) are hereby excluded. We do not represent or warrant that such content is complete or accurate. We are not responsible for any errors, inaccuracies, or omissions in, or for any unauthorised material that may form part of, any content contained on the website, regardless of its source or how it came to be located on the website, and we hereby expressly exclude any and all liability for any loss that you may incur or sustain that in any way relates to or arises out of such content or your use of or reliance thereon, even if you have advised us of the possibility of such loss.
All content provided on the website is for information purposes only.
We shall not be liable for any loss that you may incur or sustain that in any way relates to or arises out of any circumstance beyond our control, including but not limited to failure by third party data transmission networks or servers.
You acknowledge and accept the risk that any communication to or from the website may be intercepted, used or interrupted by third parties, that the website may not be free of unauthorised material, inaccuracies, errors and/or omissions. We shall not be liable for any loss or delay that you may incur or sustain that in any way relates to or arises out of your use of or activities in connection with the website or any content or linked content thereon, and you release, discharge and indemnify us from and in respect of any and all such liability.

You hereby acknowledge and agree that we would not permit you to use the website but for your acknowledgments and your agreement to the limitations on our liability as set out above.

Indemnity

You agree to defend, indemnify and hold us and our content providers harmless from and against all claims and liabilities that in any way relate to or arise out of:

your use of or activities in connection with the website or any content or linked content we provide on or via the website
your breach of any of these Terms; or
any infringement by you of any intellectual property rights owed by us or our content providers.

Problems with the Website

If you think there has been a mistake or an operation you did not authorise, or if you think there are any faults in any part of the website, you must inform us immediately via email to admin@3dcentral.com.au.

Termination

The agreement constituted by your acceptance of these Terms is effective until terminated. We may at any time and for any reason terminate your use of the website. Upon such termination, your right to use the website will immediately cease. You agree that we will not be liable to you or any third party for any termination of your use of the website.

We may take any steps we believe are appropriate to enforce or verify compliance with any part of these Terms.

General

These Terms contain the entire agreement between you and us relating to your use of the website or any part of it and it supersedes any prior representations (express or implied), discussions, undertakings, communications or advertising relating to the website.

This version of these Terms of Use is dated January 2025.