Visit Our Stores

Headquarters & Showroom

📍 3/14 Rodwell St, Archerfield QLD

🕘 Monday – Friday: 9:00 am – 5:00 pm

🕙 Saturday: 10:00 am – 4:00 pm

Pop-Up Shop – Westfield Chermside

📍 Gympie Rd, Chermside QLD (next to the Apple Store and LEGO Store, under the nearby escalator)

🕘 Monday – Wednesday: 9:00 am – 5:00 pm

🕘 Thursday: 9:00 am – 9:00 pm

🕘 Friday – Saturday: 9:00 am – 5:00 pm

🕙 Sunday: 10:00 am – 4:00 pm

We’d love to see you! Feel free to visit either location to explore our 3D printers and materials, get hands-on advice, or chat with our team about your next project.

Ready to start your 3D printing journey? You can purchase with 3D Central online, in-store, or through a purchase order.

🛒 Online Store

Shop securely through our online store to explore our full range of 3D printers, filaments, and accessories. You can add items to your cart, complete checkout, and track your order’s fulfilment status directly from your account.

Click here to visit our online store.

Steps to Purchase Online

Step 1: Find Your Product

Browse our categories or use the search bar if you already know what you’re looking for. We stock the latest Bambu Lab printers, 3DC filament, and a wide range of accessories.

Step 2: Add to Cart

Once you’ve found your product, click “Add to Cart” to continue shopping or proceed to checkout when you’re ready.

Step 3: Delivery or Click & Collect

Choose between fast home delivery or Click & Collect from our Archerfield showroom, whichever is more convenient for you.

🏬 Retail Stores

Prefer to shop in person? Visit our public showroom and retail store in Archerfield (Queensland) or our pop-up shop at Westfield Chermside to explore our printers, materials, and accessories firsthand.

Our friendly team is always happy to help you find the perfect 3D printing setup.

🧾 Purchase Orders (Businesses, Government, Schools & Universities)

Verified businesses, schools, universities, and government departments can place orders using official purchase orders.

📧 Send purchase orders to: sales@3dcentral.com.au

Or get in touch via our Contact Page.

Shopping with 3D Central is simple, secure, and flexible whether you’re buying online, visiting in-store, or ordering through your organisation.

3D Central provides a variety of convenient and secure payment options for both online and in-store purchases.

💻 Online Payments

We accept the following payment methods online:

• Credit Card (Mastercard, VISA, AMEX)
  
• Shop Pay
  
• PayPal Express
  
• Google Pay
  
• Afterpay
  

All online transactions are securely processed through Shopify.

🏬 In-Store Payments

You can pay at our retail locations using:

• Apple Pay
  
• Google Pay
  
• Credit Card (Mastercard, VISA, AMEX)
  
• EFTPOS
  
• Cash
  
• Split Payments (combining multiple payment methods)
  

Please note: A 1.8% surcharge applies to EFTPOS card payments.

💼 Direct Deposit / Wire Transfer

If your business or organisation prefers to pay by EFT / Direct Deposit, we can issue a Tax Invoice for payment.

Please call us on (07) 3076 1005 or visit our Contact Page to request one.

Yes, we do!

3D Central is Australia’s first Certified Bambu Lab Repair and Servicing Provider, authorised to handle official Bambu Lab warranty services in accordance with Bambu Lab’s After-Sales Service Policy.

We can process warranty repairs for any Bambu Lab printer purchased from any retailer, provided it is still within Bambu Lab’s warranty period and coverage.

If your printer is outside of Bambu Lab’s warranty period, we also provide a range of paid repair and servicing options.

Please review the Warranty Terms and Conditions and Servicing Warranty Coverage in the Warranty FAQ below for more details.

3D Printer Service Plan (Paid Servicing)

Labor Pricing

• ⚙️Quick Fix – $90 (1–3 days)
  
  Includes nozzle swaps, calibration, firmware updates, and other minor adjustments.
  
• 🔩Standard Repair – $150 (2–4 days)
  
  Covers extruder issues, bed heaters, belts, wiring, and hotend fixes.
  
• 🛠️Major Repair – from $250 (2–5+ days)
  
  For complex jobs such as mainboard replacements, full rewires, rebuilds, or advanced electrical faults.
  

Hourly Rate: $70 per hour (charged in 30-minute increments)

Parts are charged separately. We will always advise if a repair is uneconomical compared to replacement.

Service Timeframe

• All services require 24–48 hours for initial inspection and assessment before work begins.
  
• Overall turnaround time varies depending on the type of repair.
  
• If additional time is required, we will contact you before continuing any work.

📩 Contact us to book a repair or discuss warranty eligibility — our team will be happy to help you determine the best service option for your printer.

We strive to dispatch all orders within one business day of receiving your order.

As we submit shipment information to our couriers at the end of each day, you’ll usually receive tracking notifications on the evening your order dispatches.

For more details about estimated delivery times, please check the “When will my order be delivered?” section below.

During peak holiday periods, there may be slight delays in dispatch. We sincerely apologise for any inconvenience and greatly appreciate your patience.

We currently deliver Australia Wide

Our goal is to exceed customer’s delivery expectations and we regularly do. Stated delivery times are industry averages provided by our couriers. Delays may occur during holiday and peak periods or extreme weather conditions. Remote deliveries are subject to local transport schedules and may encounter extended delays.

We currently use these delivery Services:

Team Global

Inxpress

Couriers Please

Sendle

Australia Post Parcel Post

Standard Postage Estimated Arrival Times

Through Australia Post Parcel Post and Sendle

If an item shows as “Pre-Order,” it means the product is not currently in stock at our warehouse but is on its way.

You’ll find an Estimated Time of Arrival (ETA) listed on the product page, which indicates when we expect to receive it from our suppliers. Please note that these dates are based on third-party shipping information and may change. If any delays occur, we’ll notify you as soon as possible.

Once we receive the pre-ordered items from our supplier, we will dispatch all pre-orders within one business day.

Not all products are eligible for pre-order, so please check our website for availability.

You can also contact our team for the latest updates or watch your email for order notifications.

All customers who purchase a 3D printer from 3D Central will receive a free 1kg roll of 3DC PLA Standard Filament.

This complimentary filament is included automatically with eligible printer purchases and will be shipped together with your order.

Here’s how to find out your postage estimate for a new 3D Central order.

1. 🛒 Add your items to the cart: Make sure you’ve added all the products you’d like to purchase.
   
2. 📦 Go to your cart page: Once you’re ready, head to your cart.
   
3. 📍 Use the shipping estimator: Enter your postcode in the shipping estimator to instantly view the estimated delivery cost to your location.
   

Shipping rates are automatically calculated based on your order’s weight, size, and destination.

🎁 For 3DC Filament orders of $150 or more, shipping is free within Australia.

Please note that this offer applies only to 3DC filament purchases. If other items (such as printers, accessories, and Bambu Lab Filament) are added to your cart, standard shipping charges will automatically apply to those items.

Absolutely! Every purchase from 3D Central includes a digital Tax Invoice, which can be downloaded directly from your order confirmation email.

Simply click the “Download Tax Invoice” button located beside the “View Your Order” button in your confirmation email.

If you have any questions or notice any discrepancies on your invoice, please contact our team and we’ll be happy to assist.

Need to cancel your order? No problem, we’re here to help.

If you have any questions or would like some advice before making a final decision, our friendly Customer Service team is happy to assist.

If you decide to proceed, we can cancel any order that hasn’t been collected or dispatched yet.

Contact 3D Central Support

When contacting 3D Central Support, please include your order number and, if possible, a brief reason for cancellation to help us process your request quickly.

Once your refund has been processed (usually within one business day), it may take 3 to 5 business days to appear in your account, depending on your payment provider.

Need to make changes to a recent order? We’re happy to help, though there are a few important limitations to keep in mind.

Orders Paid via PayPal or Already Dispatched

We’re unable to modify orders that have been paid via PayPal, collected, or dispatched.

If your order falls into one of these categories, it will be treated as a customer return and processed under our Return Policy instead. You can place a new order once your return or refund has been completed.

How to Modify Your Order

If your order doesn’t fall into the categories above, please contact our Customer Service team with your order number and the details you’d like to update.

👉 Click here to contact us.

Modifying Delivery or Pickup Orders

Changed your mind about delivery or pickup? Let us know as soon as possible.

While we’ll do our best to accommodate your request, modifications may not always be possible, particularly for orders that are already scheduled for delivery.

Exceptions

• PayPal Orders: Due to fraud prevention and transaction security, we can’t modify PayPal orders. Please cancel your order, and once the refund is processed, you may place a new one.
  
• Dispatched Orders: If your order has already been shipped, you can wait for delivery and return the item under our Change of Mind process. Some products may not be eligible for return.
  
• Collected Orders: If your order has already been picked up, you’ll need to place a new order through our website.
  

Refund Process Duration

If an order is cancelled, refunds are typically processed within 5–7 business days.

The exact timeframe may vary depending on your payment provider.

No, 3D Central currently does not ship orders to New Zealand.

Yes, we do!

3D Central proudly showcases the full range of Bambu Lab 3D printers, including the newly released flagship models, at both of our locations in Archerfield and Westfield Chermside.

You’re welcome to visit either store to see the printers in action, ask questions, and chat with our team about which model best suits your needs.

Getting started with your Bambu Lab 3D printer is simple and beginner-friendly. You can start printing right away using just the Bambu Handy app.

📱 Bambu Handy

The Bambu Handy app lets you connect your printer, start prints, monitor progress, and receive live updates all from your phone. It’s available for both iOS and Android.

💻 Bambu Studio

For more advanced control, Bambu Studio is Bambu Lab’s official slicing software. It allows you to prepare, slice, and send print files to your printer with powerful features like multi-colour printing, custom profiles, and detailed print settings.

Both programs are completely free and can be downloaded from Bambu Lab’s website or your device’s app store.

Choosing 3DC Filament means choosing quality, consistency, and unbeatable value for every print. Our filaments are carefully manufactured and tested to deliver smooth extrusion, vibrant colour, and reliable layer adhesion across all major 3D printers, including Bambu Lab, Creality, Prusa, and more.

At 3DCentral, we’ve worked hard to make our filament as cost-effective as possible to help make 3D printing more accessible to the local community. We achieve this by sourcing directly from trusted manufacturers in China who produce and supply the same raw materials used by many larger name-brand filament companies.

By working closely with these manufacturers and managing our own import and distribution, we’re able to keep quality high and costs low, passing those savings directly on to our customers without compromise.

Here’s why customers choose 3D Central Filament:

✅ Locally stocked and tested in Australia for reliable print performance.

⚙️ Available in PLA, PETG, and ABS materials.

🎨 Offered in a wide range of finishes including silk, matte, dual-tone, and rainbow.

🧵 Precision wound and vacuum-sealed to prevent tangling and moisture.

💡 Exceptional value with premium quality at a fair, community-focused price.

Whether you’re printing functional parts, creative projects, or detailed prototypes, 3DC Filament provides professional-grade results every time.

All Bambu Lab products sold by 3D Central are covered by the official Bambu Lab Manufacturer’s Warranty.

If you experience any issues with your Bambu Lab product within the warranty period, please refer to Bambu Lab’s After-Sales Service Policy or contact us for assistance.

As an authorised and certified Bambu Lab Repair and Servicing Provider, 3D Central can process warranty claims for Bambu Lab printers purchased from any retailer, as long as the unit is still within the valid warranty period and coverage.

Bambu Lab Warranty Statement

Bambu Lab provides a limited manufacturer’s warranty covering defects in materials or workmanship under normal use during the applicable warranty period.

This warranty applies only to the original purchaser and does not cover damage caused by misuse, modification, or unauthorised repair.

For full details, please refer to Bambu Lab’s official After-Sales Service Policy available on their website.

Contact Bambu Lab Support

• Email: support@bambulab.com
  
• Website: www.bambulab.com
  
• Support Form: https://bambulab.com/en/support

3D Central does not currently offer or sell Bambu Lab’s Extended Warranty. All new Bambu Lab printers come with the standard manufacturer’s 12-month warranty, which covers defects in materials and workmanship under normal use. Any extended warranty options promoted directly by Bambu Lab are only available for purchase through Bambu Lab’s official online store and cannot be added or processed through 3D Central.

Servicing Warranty Coverage

Coverage Period

All repair and servicing work performed by 3D Central is covered by a 90-day warranty from the date of service completion.

What Is Covered

• Labour performed on the serviced components
  
• Replacement parts supplied and installed by 3D Central
  
• Functional testing and calibration performed during the service
  

What Is Not Covered

• Pre-existing issues not included in the approved service or repair
  
• General wear and tear of consumable parts (e.g. nozzles, build plates, belts, bearings)
  
• Damage caused by misuse, neglect, incorrect installation, or modifications after service
  
• Issues caused by incompatible or poor-quality third-party materials or filaments
  
• Electrical or mechanical failures unrelated to the serviced components
  

Warranty Process

1. Customers must notify 3D Central within the warranty period if an issue arises.
   
2. The machine must be brought in for inspection to verify the claim.
   
3. If the fault is found to be directly related to the covered repair or service, it will be fixed at no additional labour cost.
   
4. If replacement parts are required under warranty, they will be supplied free of charge if originally installed by 3D Central.
   

Exclusions and Limitations

• Warranty is non-transferable and applies only to the specific service completed.
  
• Any unauthorized repairs or modifications void this warranty.
  
• Shipping, transport, or on-site service fees (if applicable) are not covered.