Privacy policy

Privacy Policy

3D Central Pty Ltd ACN 682 088 580 (“the Company, “we” or “us”)

Protecting personal information and privacy has always been important to us.

Amendments to Australia’s Privacy Act 1988 (Cth) (“Privacy Act”) introduced Australian Privacy Principles (APP) to replace the National Privacy Principles in March 2014. These Privacy Principles are to ensure that your personal information is handled in an open and transparent way.

This is a summary of our policy on the management, integrity, security, collection, disclosure of and access to the personal information of clients. We recommend that you take the time to read this policy and retain a copy for future reference.

Personal Information collected and disclosed by us

Information	Purpose of collection and disclosure of personal information and how we protect that personal information
Contact details including name, address, occupation, email, phone number and professional contact Copies of identification documents Date of birth Financial information Court proceeding information Publicly available information Information provided by on or behalf of prospective employees Your device’s IP address (collected and stored in an anonymized format) Search terms and pages visited on our website Date and time when pages were accessed Downloads, time spent on page, and bounce rate Referring domain and out link if applicable Device type, operating system and browser information Device screen size Geographic location	Personal information is collected for: identification; to provide the services that you request; to do all things necessary to administer those services; to develop, manage and improve those services; investigate, prevent and deal with breaches of our agreement with you; conduct client surveys and inform you of any improvements that we have made to our services; deal with credit reporting bodies (CRBs) as to your information. This information is collected either directly from you, as authorised by you, as is required for our reasonable business purposes, or in accordance with the law. Where it is unreasonable or impractical to collect the information directly from you we may collect that information from other persons that we deal with. When your personal information is provided to us by other people including family, colleagues, clients or agents, and where it is reasonable to assume you would not already know or expect us to have the information, we will take reasonable steps to inform you that we have received your personal information. We may disclose your personal information to third parties including: our employees; organisations and contractors that may be used to provide you with requested services; your company or organisation if you use our services under a corporate account; banks; credit reporting and fraud checking agencies; debt collection agencies, if you default in payment of monies owed to us; government, regulatory and law enforcement agencies where the disclosure is required or authorised by law; third parties who have instructed us to provide services; organisations that provide products or services used or marketed by us; anybody who represents you; anyone, where you have provided us consent; You may choose not to provide some of your personal details however this may limit us providing our services to you.
Unsolicited or sensitive information	Sensitive information includes any information about a person’s racial or ethnic origin, political opinion, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual preferences or practices, criminal record, health information and certain genetic or biometric information. We may sometimes collect sensitive information. Sensitive information is only collected if the information is reasonably necessary for the purpose of performing our functions and activities. When we collect sensitive information we will collect it directly from you or with your consent unless we are otherwise entitled to do so. We will destroy unsolicited information, whether sensitive or otherwise, unless it is necessary for the reasonable purposes of our business.
Anonymity or pseudonymity	We will preserve your anonymity or pseudonymity where practical and in accordance with the law.
Overseas Disclosure of information	We generally do not disclose personal information overseas. However, if for any reason we need to disclose your personal information, we will comply with the requirements of the Privacy Act that relates to trans-border data flow.
Government related identifiers	Unless you otherwise authorise us, we will not collect and/or disclose government related identifiers with the exception of your driver’s licence information which is collected in order to accurately identify you.
Cloud Storage	We may use cloud storage to store the personal information we hold about you. The cloud storage and the IT servers may be located outside Australia.

Marketing

We do not disclose any personal or contact information (including email or postal address) to third parties for the purposes of allowing them to market products to clients.

Where you have consented, or where we have a business relationship with you, we may send you updates about us, information about events, or other communications. You may opt out of these communications at any time by contacting the following email sales@3dcentral.com.au.

Social Networking Services

We may use social networking services such as LinkedIn or Instagram to communicate with the public about our good and/or services. When you interact with us using these services we may collect your personal information, but we only use it to help us to communicate with you and the public. These services have their own privacy policies which you can access directly.

Payment default

If you default in the payment of any fees or charges us, we may give information about you to:

a CRB to list your default in the CRB’s records. That information may then be shared by the CRB with other credit providers for credit assessment and other purposes; or
a debt collection agency to assist us to collect the payment owed to us by you.

Website access and use

Where you have used our website for account access, to read content, obtain contact details or to provide a testimonial, cookies may be used by us to collect information including IP addresses about people from our website. There are many aspects of our website which can be viewed without providing personal information. Cookies allow us to determine who has seen particular pages on our website and how frequently. This can help us identify your preferences and allow us to recommend content it believes you would be most interested in.

For each visitor to reach the site, we collect the following non-personally identifiable information, including but not limited to: browser type; operating system; pages viewed while browsing the website; page access times; and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalised content to you while you are at the website.

From time to time, we may use client information from new, unanticipated uses not previously disclosed in this privacy notice. If our information practices change at some time in the future, we will use data collected from the time of the policy change for these new purposes only.

Security and Access of your Private Information

We endeavour to make sure the information we collect is accurate, complete and up to date. We shall take reasonable steps to protect personal information from misuse and loss and from unauthorised access, modification or disclosure.

Destruction of Information

We will destroy personal information upon your request (by telephone and/or by e-mail) or when the personal information is no longer required. The exception to this is if the personal information is required in order to fulfil the purpose of this organisation or is required to be maintained and/or stored in accordance with the law.

Your access

You may request access to your personal information we hold about you at any time.

External access to information

Any authorised representative must have been authorised to receive your personal information, security checked and verified and it be recorded on our database except if it’s required in accordance with the law.

The following measures are in place in order to deal with any enquiries that would result in the divulgence of personal information:

Telephone Enquiry	Administration staff will advise the third party of privacy requirements, and seek authorisation in writing from you to divulge personal information before providing said information.
Written Enquiry	Response is provided to the address on the written enquiry but only if it is the same as in our records.
Authorised Representatives	Any authorised representative must have been authorised by you, security checked and verified and it be recorded on our database except if it’s required in accordance with the law.
Website Enquiries	User identification and password requirements for clients that are set and maintained by us.

Correction of Information

It is important to us that the personal information we hold about you is accurate and up to date. During the course of our relationship with you we may ask you to inform us if any of your personal information has changed. If you wish to make any changes to your personal information, you may contact us. We will generally rely on you to ensure the information we hold about you is accurate or complete.

If any of the personal information we hold about you is incorrect, inaccurate or out of date, you may request that we correct the information. If appropriate, we will endeavour to correct the personal information at the time of the request. Otherwise, we will usually provide an initial response to you within 14 days of receipt and generally provide you with an update as to whether we have corrected the personal information within 30 days.

We may need to consult with third parties to respond to your request. If we refuse to correct your personal information, we will provide you with our reasons for not correcting the information.

Contact for Further Information or Complaints

If you have any questions about how we handle your personal information or if you believe that we have handled your personal information inappropriately, you can contact us via telephone on (07) 3076 1005 or e-mail admin@3dcentral.com.au.

We will respond to any complaint within 14 days of receipt and will take all reasonable steps to make a decision as to the complaint within 30 days of the receipt of the complaint.

If you are not satisfied with the way in which we handle your enquiry, you can call the Office of the Australian Information Commissioner on 1300 363 992 or enquiries@oaic.gov.au or make a complaint to the Information Commissioner on the OAIC website at www.oaic.gov.au. Further information is available on the OAIC’s website at https://www.oaic.gov.au/.

Consent

You hereby agree and consent to the contents of the collection, use and disclosure of your personal information. In the event that you do not wish to agree or consent to any of the above use, collection and disclosure of your personal information by us, we warrant that any request by you to withdraw your consent or agreement shall be deemed as confirmation by you to cease any and/or all collection use and disclosure of your personal information. Request (by telephone and/or by e-mail) can be made by you to us.

Changes to this Policy

This is our current privacy policy outlining our personal information management practices. It replaces any previously published privacy policy. From time to time we may need to vary this policy. If we do so, an updated version will be posted on our website and shall apply to all the information held by us at the time.

This version of this Privacy Policy is dated January 2025.